About the Client
My client helps independent garages repair complex vehicles fast with diagnostics, programming and live repair guidance from OE brand-specific master technicians. My client is committed to
helping mechanical and collision shops complete repairs with intelligent vehicle support today, for
a safer world tomorrow.
The client was formed to address the evolving needs of independent repair shops, giving them the
confidence to get the most complex vehicles back on the road safely and fast without having to
send work out to the dealer.
The client has 4 offices in the US (Ann Arbor, California, Phoenix and North Carolina), 1 office in
the UK, Oxford and 1 in Australia, Melbourne. It has over 420 staff globally, with 68
employees in the ROW operations covering UK and Australia, a high proportion are Automotive
Master Technicians supporting our global customer base.
Job summary:
The main purpose of this role is to generate and respond to sales leads, sell and install equipment
(where necessary). The individual will also be expected to maintain a good level of communication
with new and existing customers. Through focused, targeted activity with support of lead
generation, the role will provide a high level of customer service for existing and potential
customers so that we fully understand their requirements and intent.
You will have responsibility for the achievement of an annual revenue target allocated by
geographical territory. Working closely with colleagues in Sales & Marketing, you will identify and
engage potential new customers, presenting the clients solution, qualify the opportunity and
wherever possible, close a deal.
The role involves administering the Sales order accurately and completing all necessary
paperwork, working closely with the Logistics team who fulfil the Sales orders. It also involves
regularly updating Salesforce and providing timely, accurate information back into the business.
The role requires extensive travelling across a wide geographical area. You will be provided with
all the necessary tools to manage the day-to-day requirements of the role such as a company
car, smartphone, laptop, branded clothing etc
Key responsibilities and accountabilities:
• Deliver a monthly sales target
• Follow up sales leads provided through to on-site demo
• Generate leads by looking for potential prospects in areas where visits taking place
• Schedule and deliver on-site onboarding and training to new and existing customers.
• Ensuring customer ecommerce subscriptions are setup following successful onboarding.
• Visit existing customers as part of pre-scheduled field activity to promote the clients
products and Services
• Attending to existing customers where the product / Hardware team require field
attendance to support any product related issues.
• Provide an outstanding level of customer service and after-sales support.
• Adopt a professional manner at all times with colleagues and customers
• Identify opportunities for continuous improvement, as part of ISO accreditation
• Adhere to company policies and procedures, quality standards and Health and Safety
practices.
• Other ad-hoc Duties assigned by the business
Specific job skills:
• Able to work on own initiative and multi task
• Motivated to hit targets and continuously improve
• Strong sense of teamwork and collaboration
• Good planning and organisational skills
• An understanding of sales process is also desirable, including: territory planning, account
management, qualification, forecasting and reporting.
• Strong interpersonal and communication skills including listening, questioning, negotiation
and problem resolution.
• Ability to follow a process
• Ability to remain calm in a pressurised environment
Computer skills
• Proficient in Microsoft programmes
• Knowledge and experience with CRM Systems (Salesforce is desirable)
Qualifications/Experience:
• Experience in a commercial, customer facing role in Automotive industry
• Sales experience preferred. Automotive City and Guilds or NVQ qualification (desirable)
• ATA Qualified – The Institute of Motor Industry (Grade 3+)