About us Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.
About the role
s
We are seeking a Part Time Luxury Brand Ambassador, 4 days per week, 30 hours, for our exciting new Balenciaga Counter in Selfridges London W
1.
With a passion for luxury and fashion, the drive and determination to make a difference and the desire to shape the future of our busine
ss.
Purpose of the
roles
As a Luxury Brand Ambassador for Balenciaga, you play a pivotal role in upholding the brand's reputation and delivering unparalleled consistent customer exper
ience.
Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer s
ervice.
Key responsi
bilities
Including but not li
- mited to:
Product
Knowledge:
Develop a deep understanding of our brand, including fragrances, ingredients, and heritage of the brand, to effectively engage customers and d
- rive sales.
Sales
Excellence:
Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features
- and benefits.
Cus
tomer Service:
Deliver exceptional customer service to create memorable experiences and foster
- brand loyalty.
Visu
al Presentation:
Ensure our retail space reflects the luxury of our brand through impeccable visual merchan
dising standards.
Skills/
- Experiences desired
Exceptional communication and i - nterpersonal skills.Proven experience in luxury retail or a similar c
- ustomer-facing role.Passion for the luxury brand and a commitment to delivering an exceptional
- customer experience.Goal-oriented with a track record of meeting and exce
- eding sales targets.Ability to work effectively in a fas
- t-paced environment.Flexibility to work weekends and
- holidays as needed.Passion for fashion, fragrance or beauty
products is a
plus.
Why Balenciaga?
Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goe
s beyond expectations.
Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate w
ith a diverse audience.
Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters cr
eativity and innovation.
Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional devel
o
pment and
- career growth. Benefits
32 days paid annual leave (pro rat - a for part time employees)Monthly compet
- itive commission structureExtra
- day off for your birthdayProduct alloc
- ation with discoun
- ted rateClothing allowanceContrib
- ution into company pensionCareer
- progression & Trainin
gLength of service rewards
J
ob Applicant Privacy PolicyPlease note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Orange Square Company. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared
with the hiring manager(s).
We are an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to
receiving your application.We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank
you for your understanding.
We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Than