Customer Service Assistant

Job Title: Customer Service Assistant

Job Type: Permanent

Location: Derby, DE24 8HJ

Hours: 40 hours per week, Monday – Friday

Competitive Salary & Benefits

At Hayley Dexis we’ve built-up our reputation over the course of the last five decades with stock, service and people at the core of everything we do. As we enter an exciting period of growth our 1300 people doing things the “Hayley Way” and delivering industry leading customer service are central to our success.

We’re proud to be an equal opportunities employer, our people truly make the difference bringing energy, expertise, and passion that help us deliver outstanding service to our customers every single day.

We’re excited to offer a brilliant opportunity for an enthusiastic Customer Service Assistant to join our well-established and experienced team based at our branch in Derby.

There is no such thing as a typical day however your responsibilities as our Customer Service Assistant would include:

You’ll be undertaking tasks such as responding to incoming enquiries, responding to customer queries and processing orders. Expect to be on the phone as well as being the face of our trade counter, providing expert knowledge and assistance to any walk-in customers. You’ll proactively follow up on outstanding customer enquiries, prepare accurate quotations, and look for opportunities to upsell and add value.

We’re looking for someone confident and proactive, who isn’t afraid to get stuck into a range of tasks. You’ll have prior experience in internal sales as well as ideally a background in engineering or manufacturing, but we are open to cross-over sectors.

The kind of things that will help you stand out in this role:

Knowledge of MRO/Engineering products is ideal, but full training will be provided

Prior internal sales experience or experience within a customer service / administrative environment.

Excellent negotiation and communication skills

Self-motivated, with strong organisational and time-management skills

Ability to work independently and as part of a team

Work well under pressure in a fast-paced environment

We’re committed to rewarding our people, your benefits would include:

From 23 days annual leave (plus public/bank holidays)

Life assurance cover (x2 salary)

Invitation to healthcare schemes

Company pension scheme

Wellness programmes

Uniform and PPE provided

Training and development provided through our own Hayley Academy

What to expect from our recruitment process:

Initial screening

Microsoft Teams interview with our Talent Acquisition Advisor

Face to face interview either in-person or Microsoft Teams

Decision outcome

We’ll close this role on Friday 19th June, but may do so earlier if we receive strong interest so don’t miss out.

A final note...

Not sure you tick every box? Please don’t let that stop you from applying.

Need any reasonable adjustments? Just give our talent acquisition team a shout.

Any questions on your mind? Please reach out to us at (url removed)