Location: London, Bayswater (W2)
Hours: Mon-Fri 09h00-17h00
Salary: £28k per annum
We are seeking an exceptional Porter / Concierge to provide resident services at Porchester Terrace, a premium residential development in London W2.
The Role: As the primary on-site point of contact during working hours, you will manage a versatile mix of front-of-house service and operational oversight. Your responsibilities will include:
* Resident Hospitality: Providing a visible, welcoming presence, assisting residents within communal areas, handling routine enquiries, and managing visitor access.
* Parcel Management: Securing and organizing incoming deliveries, notifying residents, and distributing parcels directly to apartment doors.
* Building Security & Safety: Conducting regular internal and external patrols, checking access control systems, monitoring CCTV, and keeping fire exit routes completely clear.
* Estate Presentation: Carrying out light housekeeping to keep the lobby and entrance areas pristine, monitoring external cleaning contractors, and managing the rotation of refuse/recycling bins for local authority collection.
* Maintenance & Contractors: Conducting visual checks of communal plant machinery, logging maintenance defects for the Managing Agents, and supervising visiting contractors.
* Site Administration: Managing the key register, updating daily incident logs, and working closely with the Managing Agents to ensure smooth operations.
What We Are Looking For:
* Smart, professional, and courteous, with excellent written and verbal communication skills.
* Must have porter/concierge experience in a luxury residential block, boutique hotel, or a premium front-of-house environment.
* A friendly, polite and a positive can do attitude.
* Very strong customer service skills. Responsible, organised and extremely reliable.
Contact: Bryn Cadfan-lewis (url removed) | (phone number removed) | (url removed)
Salary description
£28000.00 - £28000.00 per year