This role will provide essential cover within the housing management team, ensuring the continued delivery of a high-quality, customer-focused service across a designated patch.
Key Responsibilities
Manage a portfolio of properties across West London, acting as the main point of contact for residents
Handle anti-social behaviour (ASB) cases, ensuring appropriate action is taken in line with policies and procedures
Conduct regular estate inspections to maintain high standards and identify any health & safety concerns
Ensure compliance actions linked to fire risk assessments and other safety requirements are completed
Support new tenancy processes, including sign-ups, in partnership with the Allocations Team
Carry out tenancy and rent-related visits, working alongside the Income Team where required
Respond to and resolve customer enquiries and complaints in a timely and professional manner
Work collaboratively with internal teams to improve resident engagement and overall customer satisfaction
Maintain accurate records and ensure all casework is up to date and compliant
Requirements
Proven experience in a Housing Management or similar role within social housing
Strong knowledge of tenancy management, ASB, and housing legislation
Excellent communication and interpersonal skills
Ability to manage a varied workload independently and prioritise effectively
Experience of working in a customer-focused environment
Full UK driving licence and access to a vehicle (or ability to travel across the patch)
Salary description
£24.00 - £31.00 per hour