We are seeking a friendly, professional, and highly organised Front of House Receptionist to serve as the first point of contact for visitors, clients, and staff. This role is responsible for delivering excellent customer service while supporting the smooth day-to-day operation of the office and reception area.
The successful candidate will create a welcoming environment, manage reception activities efficiently, and provide administrative support across the business.
Key Responsibilities
Welcome visitors, clients, and employees in a professional and courteous manner.
Answer, screen, and direct incoming telephone calls and emails.
Manage meeting room bookings, appointments, and visitor schedules.
Maintain a clean, organised, and welcoming reception area.
Handle incoming and outgoing post, deliveries, and courier services.
Provide administrative support including filing, data entry, document preparation, and record management.
Monitor visitor sign-in procedures and adhere to site security protocols.
Respond to customer and visitor enquiries in a timely and professional manner.
Liaise with internal departments to ensure efficient communication and smooth office operations.
Maintain office supplies and coordinate stock orders when required.
Support general office administration and undertake additional duties appropriate to the role.
Skills and Experience
Essential
Previous experience in a reception, front-of-house, customer service, or administrative role.
Excellent verbal and written communication skills.
Strong organisational and multitasking abilities.
Professional appearance and positive attitude.
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
Ability to remain calm and professional in a busy environment.
Strong attention to detail and time management skills.
Customer-focused approach with excellent interpersonal skills.
Desirable
Experience working in a professional office environment.
Knowledge of visitor management or reception systems.
Additional customer service or administrative qualifications.
Qualifications
GCSEs (or equivalent) in English and Mathematics preferred.
Relevant customer service, business administration, or office administration qualifications are advantageous.
What We Offer
Competitive salary.
Performance-related bonus opportunities.
Private medical insurance.
Life assurance and wellbeing support programmes.
Additional annual leave entitlement and long-service recognition awards.
Flexible and hybrid working opportunities where applicable.
Enhanced family-friendly policies.
Ongoing training, professional development, and career progression opportunities.
Social events and team-building activities.
About You
You are approachable, reliable, and customer-focused, with a genuine passion for delivering exceptional service. You take pride in creating positive first impressions, thrive in a fast-paced environment, and possess the organisational skills needed to manage multiple priorities effectively
Salary description
£28000.00 - £28000.00 per year