Property Services Manager
Role: Property Services Manager
Rate: £375 - £400 per day (dependent on experience)
Contract Type: Interim, Full-time
Contract Length: 3–6 months initial
Working Arrangements: Primarily office-based with some flexibility once established
Overview
* A social housing provider is seeking an experienced Property Services Manager to oversee a busy reactive repairs service during a key transitional period.
* This role requires a confident and capable leader who can manage high volumes of disrepair, complaints and damp and mould cases while maintaining service delivery and supporting team performance.
* Working closely with the current postholder, this position offers the opportunity to lead from the front and make an immediate impact, with potential to apply for a permanent role.
Key Responsibilities
* Lead and manage a team delivering day-to-day reactive repairs across housing stock.
* Oversee a high volume of disrepair cases, including those progressing towards legal action.
* Manage complaints, including Stage 2 investigations and Ombudsman enquiries.
* Provide oversight and direction on damp and mould cases, ensuring compliance with current legislation.
* Liaise with legal teams and provide input on liability, damages and case resolution.
* Oversee aids and adaptations processes in collaboration with local authority partners.
* Monitor contractor performance and challenge variation requests to ensure value for money.
* Carry out site inspections for complex, high-risk or escalated cases.
* Manage team performance through regular one-to-ones and structured oversight.
Essential
* Strong background in reactive repairs within a social housing provider.
* Experience managing disrepair and complaints cases at a senior level.
* Knowledge of housing legislation including HHSRS and damp and mould requirements.
* Experience liaising with legal teams on disrepair matters.
* Proven ability to manage teams within a fast-paced environment.
* Strong communication and stakeholder engagement skills.
Desirable
* Previous management experience or stepping up from a Senior Surveyor role.
* Experience managing adaptations processes.
* Knowledge of contractor performance management and cost control
Salary description
£375.00 - £400.00 per year