A housing company based in Warrington are recruiting for a temp to join their busy customer service team till September initially. You will be managing queries from contractors and tenants.
Your new role
To deal with customer service matters received by email or phone, address customer issues promptly and in line with SLAs to ensure a positive customer journey.
Issue instructions to subcontractors and follow up to ensure prompt resolution.
To follow up all outstanding remedial works and take appropriate action to ensure works are completed within set timescales.
To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
Carry out general administrative duties, ensuring database systems are up-to-dateWhat you'll need to succeed
Experience in social housing or property management
Excellent customer service, with experience of handling queries with empathy to ensure a positive customer journey.
Flexible to multitask and assist colleagues
Strong PC literacy
Experience of handling queries within company policies and to deadlinesWhat you'll get in return
Full-time hours, Monday to Friday 9am till 5pm, fully office-based
Supportive environment
On site parking
Competitive hourly rate
ASAP start
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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Salary description
£13.00 - £15.00 per hour