Due to continued success, we are working with a fantastic company who require an experienced Inbound Sales and Retention Executive to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.
COMPANY BACKGROUND
Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow and gain a reputation for offering a competitive service and second to none customer service. A recent merger has led to massive growth and yet they still maintain their family feel both with their staff and their customers.
INBOUND SALES AND RETENTION EXECUTIVE JOB PURPOSE
The Inbound Sales and Retention Executive will manage inbound sales enquiries and handle contract renewals, ensuring a seamless customer experience and driving sales growth. This role requires strong commercial awareness, adaptability, and a commitment to high customer satisfaction within a fast-paced contact centre environment. Success in this position involves achieving sales targets, effectively utilising CRM tools, and contributing to the team's overall success through collaboration and resilience.
INBOUND SALES AND RETENTION EXECUTIVE DUTIES
Manage inbound sales enquiries responding quickly and professionally
Provide relevant information and guidance to ensure the sales is closed and business retained
Handle objections effectively
Negotiate to meet the customer’s needs
Assist existing customers with contract renewals providing new features and benefits
Demonstrate a strong understanding of all the products and services available
Continually improves sales tactics
Maintain customer satisfaction at all times by ensuring high level of customer service is maintained at all times
INBOUND SALES AND RETENTION EXECUTIVE REQUIREMENTS
3 – 5 years’ experience working in a Telesales environment
Self motivated
Quick learner and adaptable
Able to work to and exceed targets
Results orientated and driven by success
Excellent communication skills
Customer focussed
Able to work in a fast-paced environment
Excellent PC skills
Problem solver
Patient
Able to work under pressure
Due to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Working Monday to Friday 9am-5.30pm
20 days holiday plus Bank Holidays
Onsite Parking
£26,500 basic
OTE £36,000
Fantastic opportunity to build a career
Recreational break out rooms
Excellent ongoing training and support
Fun days and events
Feel valued everyday
Recognition awards
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In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency
INBOUND SALES AND RETENTION EXECUTIVE – TALKE - £26,500 WITH OTE £36,000
Salary description
£26500.00 - £36000.00 per year