Location: Cheltenham (Hybrid – 3 days onsite, 2 days remote)
Salary: £38,000 - £42,000
Benefits: Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical team
Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham.
With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate.
This role will focus on providing both 2nd and 3rd Line Support, acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms.
What you'll be doing:
Providing 2nd and 3rd Line support across a varied customer base
Troubleshooting complex infrastructure, networking and Microsoft 365 issues
Supporting cloud environments and migrations
Managing and resolving escalated service desk tickets
Supporting cybersecurity technologies and security best practices
Assisting with project delivery and infrastructure upgrades
Working with backup, disaster recovery and business continuity solutions
Supporting endpoint, server and network environments
Collaborating with internal technical teams to deliver exceptional customer outcomes
Technologies you'll work with
The organisation provides a broad range of managed IT, cloud and security services, offering exposure to technologies including:
Microsoft 365
Azure Cloud Services
Windows Server
Active Directory
Endpoint Security & Antivirus Solutions
Network Infrastructure
Backup & Disaster Recovery
Microsoft Defender
Cyber Security & Vulnerability Management
Cloud Technologies and Managed Services
What we're looking for:
Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role
Strong Microsoft 365 administration experience
Experience supporting Azure environments
Knowledge of Windows Server and Active Directory
Strong networking fundamentals
Experience with backup and disaster recovery solutions
Excellent troubleshooting and customer-facing skills
Ability to manage and prioritise multiple technical issues
Why join?
Hybrid working model with only 3 days per week onsite
Join an established and growing IT services organisation
Work across cloud, infrastructure and cybersecurity projects
Exposure to modern Microsoft technologies and security solutions
Opportunity to develop technically within a highly experienced team
Collaborative culture focused on service excellence and technical expertise
If you're an experienced Support Engineer looking to step into a role where you'll work across both operational support and project delivery while gaining exposure to cloud and cybersecurity technologies, we'd love to hear from you
Salary description
£38000.00 - £42000.00 per year