Workplace Services Ambassador

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

Role Summary:

Collaborating within the Workplace team, the Experience Host is to embody and deliver our 5-star experience with energy, passion and presence to all staff & guests onsite. This important position sets the tone of the flow of the workplace experience by creating a human touchpoint impression with consistent, joyous and courteous moments, being responsible to support and coordinate activities related to delivery of workplace experience services to visitors & employees, including administrative support. Services may be directly performed by the company, or third-party service providers in collaboration with this position.

Key Responsibilities:

Provide an exceptional guest experience to all colleagues and guests. A purposeful personalisation when serving guests is where the magic happens.
Have total ownership of all spaces including meeting rooms, events, collaboration and workspaces to ensure the best first impression and work experience throughout using the PHD model
Assists the wider Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, locker management etc. Requests building and/or equipment services as needed.
Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management.
Provides administrative support including meeting coordination, events, office and workplace experience equipment care, and supply management.
Responds to community requests and complaints regarding Workplace Experience services.
Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.
Monitor and manage desk and partner office utilization daily.
Manage and support moves across floors and buildings.
Assist with furniture and layout adjustments.
Guide users in accordance with firm strategy (e.g., shared/hot desking).
Support the analytics team in data gathering and accuracy
Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers.
Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues.
Manage office and community stock and ensure system is in place to ensure optimum levels.
Handle inquiries and requests promptly and professionally, in person, by phone, or email.
Maintain office cleanliness to the expected standard across all areas, both client and internal and report any issues.
Take ownership of client and staff interactions, ensuring follow-up as needed.
Provide catering services and maximize sales opportunities through effective selling.
Actively gather client feedback and share it with the line manager.
Support the Facilities team with various tasks (scanning, archiving, desk counts, contractor management, etc.) to foster a collaborative "Unified FM " approach.
Assist with project management as required for your area of the business
Contribute to the digitalization of service

Communication Skills - Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Financial Knowledge - Requires basic knowledge of financial terms and principles.
Strategic and Interpersonal Skills - Ability to solve problems and deal with a variety of options in complex situations.
IT Skills - Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, Outlook etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges.
Customer focussed - develop strong customer relationships by listening to and satisfying customer needs.
Qualifications / Experience / Professional Memberships:

A minimum of 1 - 2 years related experience (e.g. Facilities, Front Desk, Concierge, Hospitality or other Customer Service environment) is preferred.
Experience in facilities management and/or dealing with suppliers/contractors.
First aid and Fire Warden certified, or willing to become certified