Senior Customer Journey Manager (BA) - Trade Surveillance

Job Advert: Senior Customer Journey Manager (BA) - Trade Surveillance Remediation
Location: London (Hybrid - 2 days onsite per week)
Contract: Fixed Term Contract (6 months with potential to extend)

Are you ready to take your career to the next level in the dynamic world of finance? Our client is seeking a talented and driven Senior Customer Journey Manager (BA) to lead the charge in Trade Surveillance Remediation! Join a team that values innovation, collaboration, and excellence as you play a pivotal role in shaping the future of market surveillance.

Role Purpose:
In this exciting position, you will lead the development of Business Requirements Documents (BRDs) for Trade Surveillance. By translating intricate front-office business activities into clear, risk-based surveillance requirements, you will ensure that our surveillance platform effectively monitors for market abuse risks.

Key Responsibilities:

Business & Desk Understanding:- Gain in-depth knowledge of trading desk structures, mandates, and products.
- Understand the end-to-end trade lifecycle and flow of business.
- Engage with Front Office, Markets Platform, Risk, and Surveillance stakeholders to validate business activities and control expectations.

Risk Identification & Aggregation:- Translate business activities into market abuse risk typologies (e.g., manipulation, insider dealing).
- Define how surveillance scenarios aggregate risk at the desk and trader levels.
- Ensure surveillance coverage aligns with desk risk profiles and trading strategies.

Surveillance Scenario Mapping:- Define how each scenario detects specific risk behaviours.
- Articulate relationships between scenarios (e.g., complementary, overlapping).

Business Requirements Documentation (BRD):- Produce clear and structured BRDs that translate business risks into surveillance requirements.
- Ensure BRDs are suitable for vendor implementation and regulatory scrutiny.

Vendor & Platform Alignment:- Act as the primary bridge between business/surveillance teams and vendor implementation teams.
- Support interpretation of business logic into vendor controls and alert structures.

Governance & Change Support:- Support model validation and regulatory engagement by providing clear rationales for surveillance design decisions.
- Maintain traceability from business activity to monitoring outcomes.

Key Deliverables:

Desk-level and business-level risk assessments
Comprehensive Business Requirements Documents (BRDs)
Scenario-to-risk mapping artefacts
Clear audit and regulatory evidence of how trading activities are monitored

Skills & Experience:
Essential:

Strong understanding of Markets/Trading businesses and desk structures
Experience in Trade Surveillance or Market Abuse Risk
Proven experience writing BRDs or equivalent business requirement artefacts
Strong stakeholder management skills across Front Office and Control functions
Knowledge of MAR/FCA market abuse expectationsDesirable:

Experience working with trade surveillance vendor platforms
Exposure to scenario-based surveillance modelsWhy Join Us?

Be part of a vibrant team dedicated to excellence and innovation.
Contribute to impactful projects that drive the future of financial surveillance.
Enjoy a flexible hybrid working environment that promotes work-life balance.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention