North West - hybrid
Salary to £50,000 plus bonus and benefits
Our client is the Asset Finance division of a highly successful bank and, due to continued growth, is establishing a new business centre. As a result, they are looking to build a new Operations team and an Operations Team Leader.
As they continue to execute their plan for ambitious growth they are keen to appoint an experienced Operations Team Leader to help build and shape their operational offering. The successful candidate will be expected to help with system changes and process improvements and assist the operations during busy periods.
You will;
* Lead and inspire your team.
* Respond promptly to enquiries, ensuring every interaction results in a positive outcome and further enhances the customer's experience with us.
* Collaborate with the wider team to handle customer complaints efficiently, turning negative experiences into positive ones through collective problem-solving.
* Set and uphold high team standards by leading through example, facilitating team development and ongoing training to ensure continuous improvement in customer service skills and overall team performance.
* Build strong relationships with all internal teams to assist with in-life requests and customer queries, enabling effective cross-collaboration.
* Drive innovation in customer engagement, leveraging technology, data insights and customer feedback to enhance the customer journey.
This is a fantastic opportunity for someone who is looking for their next step up – in the first instance please send your CV in confidence
Salary description
£45000.00 - £50000.00 per year