Customer Service Representative

Customer Service Representative

Caerphilly

Full time, 35 hours per week, competitive salary

Duties

If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you.

As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you are the face of our business and essential in building loyalty and trust.

Key Responsibilities and Tasks

* Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts.

* Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.

* Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools

* Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs.

* Understanding, prioritising and escalating our customers’ issues and following through to resolution.

* Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently.

We Are Looking For

You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP. You delight in investigating customer problems, getting to the root cause and putting them right. You are friendly, organised and resilient