Resident Liaison Officer

Resident Liaison Officer

Location: Nottingham
Type: Permanent
Salary: £30,000 - £32,000 + Car/Car allowance & Benefits

We are currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties.

This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme.

The Role

Reporting to the Senior Resident Liaison Officer, you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption.

You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction.

Key Responsibilities

Provide clear, professional and timely communication to residents throughout the works programme
Build positive relationships with tenants and residents, ensuring they feel informed and supported at all stages
Arrange and manage resident appointments in line with works schedules
Explain the nature of the works, associated timescales and any changes or delays as they arise
Carry out resident inductions and complete resident profiles
Identify and respond to individual resident needs, including vulnerable tenants, working households and those with health-related requirements
Support the management of complaints and help resolve issues quickly and effectively
Work closely with site teams, management and client representatives to ensure excellent service delivery
Attend meetings, open forums, public events and community engagement activities where required
Maintain accurate and up-to-date records on internal systems

About You

To be successful in this role, you will have:

Previous experience in a Resident Liaison Officer, Tenant Liaison Officer, Customer Care or similar customer-facing role
Strong communication and interpersonal skills
The ability to build trust and rapport with residents from a range of backgrounds
Experience handling complaints and resolving issues in a professional manner
Good organisational skills and the ability to manage a busy workload
A proactive and approachable attitude
Strong administration and IT skills

Ideal Background

This opportunity would suit someone with experience working within:

Social housing
Planned maintenance
Refurbishment works
Decarbonisation programmes
Property services
Construction or repairs environmentsIf you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed).

Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing