You are the person responsible for making sure passengers have a great experience on a cruise ship.
Think of yourself as a mix of:
* Hotel Operations Manager
* Customer Experience Manager
* Quality Control Manager
* Project Manager
Your job is to travel to cruise ships, check everything is working properly, identify problems, improve services, and make sure guests are happy while the company hits its revenue targets.
What would I actually do day-to-day?
1. Make sure the guest experience is excellent
You'll constantly ask:
* Are passengers happy?
* Is the food, entertainment, housekeeping, and service meeting company standards?
* Are there recurring complaints?
* What can be improved?
You'll review surveys, customer feedback, and ratings, then work with ship management to fix issues.
2. Visit ships and inspect operations
You'll regularly travel to cruise ships and:
* Walk around the ship
* Check service quality
* Audit standards
* Speak with managers
* Identify problems
* Ensure company policies are being followed
This isn't a desk-only role. Expect travel and time onboard ships.
3. Work with ship managers
You'll be the main support person for:
* Hotel Directors
* Guest Services Managers
When they have operational issues or need guidance on improving guest experience, you'll help them.
4. Improve products and services
If passengers complain about:
* Entertainment
* Dining options
* Cabin experience
* Guest activities
* Service processes
You'll analyse the feedback and recommend improvements.
5. Track business performance
The company isn't just interested in happy guests.
You'll also monitor:
Revenue generated onboard
Costs
Customer satisfaction scores
Operational performance
Then you'll prepare reports for senior leadership.
6. Manage refurbishment and maintenance projects
You'll help oversee:
* Hotel area refurbishments
* Repairs
* Equipment issues
* Improvement projects
Basically making sure the passenger-facing parts of the ship stay in good condition.
Who would be a good fit?
Someone who has:
Managed hotels, resorts, or hospitality operations
Strong customer service background
Experience leading teams and influencing managers
Good problem-solving skills
Comfortable analysing reports and performance metrics
Willingness to travel frequently
Cruise experience is a bonus, not a requirement.
What are they really hiring for?
The role is roughly:
40% Guest Experience & Quality Control
30% Operational Management
20% Stakeholder/Relationship Management
10% Reporting & Analysis
"You are the company's eyes and ears onboard the cruise ships, making sure passengers are delighted, operations run smoothly, standards are met, and the business remains profitable."
must have full uk driving licence as will be expected to travel as well as a valid passport 1/2 in office based in purfleet .
this is an exciting role for someone who wants to travel has organisation skills and is a great people person can see problems and solve them
Salary description
£30000.00 - £37000.00 per year