Join a leading Northamptonshire-based contact centre as an Inbound Sales / Customer Service Executive. Offering a permanent role with a salary of £25,647 plus a highly achievable commission, this position combines customer service and sales elements. After initial training, enjoy the flexibility of hybrid working—with only one day per week in the office.
Work on a rotating shift basis answering inbound calls from new and existing customers, handling enquiries about renewals or business opportunities. Your role is critical in setting high standards within the company's centre of excellence, requiring compliance, strong empathy, and excellent listening skills. Due to the nature of the calls, compliance is paramount as well as strong empathy skills. Although this is an inbound role, there is an element of sales as you will be targeted on conversions with a commission structure in place to win strong performers.
Main Responsibilities
Answering inbound calls, delivering a first class service to customers.
Ensuring compliance is maintained on each call.
Using your questioning and listening skills to delve deeper into more complex issues.
Accurately capturing data on to the in house CRM system.
Representing the company at the highest level at all times.
Ideally, you will possess some or all of the following.
Previous experience in a sales or customer service role.
Strong attention to detail.
Excellent listening and questioning skills.
Polite telephone manner
This is an excellent opportunity work for an industry leader who truly values their employees. Not only do they offer a comprehensive benefits package, they also offer opportunities to upskill and gain qualifications to progress in other areas of the business such as finance or marketing. Benefits within this role include.
Healthy commission structure, paid monthly that is currently being achieved on a consistent basis.
Access to Perkbox from day 1, including access to the mental wellbeing products.
26 days holiday, rising to 30 days plus bank holidays with service.
Private medical insurance and gym memberships after successful completion of probationary period.
Discounted travel insurance.
5% company matched pension.
Regular team building and social events
Subsidised on-site canteen and Costa Coffee. There is even a bar that is opened on a Friday.
Free car parking.
Hybrid working. Following the completion of your 14 week training, you can work from home with only one day per week required in the office.
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Salary description
£25645.00 - £25647.00 per year