You will be working alongside a team of 8 experienced engineers providing IT support to a wide range of business clients.
This role is ideal for someone with at least 1 - 2 years’ experience working on an IT helpdesk or within an MSP environment who is looking to further develop their technical skills and gain exposure to a wide range of technologies.
You will handle support requests from clients via phone, email, remote support tools and our helpdesk system.
Where issues cannot be resolved remotely, occasional on-site visits to client sites will be required.
This is a fast-paced but friendly environment where engineers are encouraged to expand their technical knowledge and progress their careers.
Candidates must be comfortable working in a busy Managed Service Provider environment managing multiple support tickets simultaneously.
Our clients use a wide range of technologies including Microsoft 365, Windows environments, networking infrastructure and cloud services.
Key Responsibilities
* Providing 1st line technical support to business clients as one of the first points of contact via phone, email and remote support tools.
* Accurately log and manage support tickets, ensuring all issues are tracked through to resolution with clear updates and communication.
* Troubleshooting Windows desktop and Microsoft 365 issues
* User administration within Active Directory, Azure AD and Microsoft 365
* Supporting network connectivity and hardware issues
* Assisting with new equipment installations and deployments
* Visiting client sites when required to resolve technical issues
Required Skills & Experience
* Minimum of 1 years experience working on an IT helpdesk or within an MSP
* Experience supporting Windows 11 in a business environment
* Experience with Microsoft 365 (Exchange, SharePoint, Azure AD)
* Understanding of basic networking concepts (DNS, DHCP, TCP/IP)
* Experience using IT helpdesk/ticketing systems to manage multiple support requests
* Strong troubleshooting and customer service skills
We are looking for someone who:
* Has a passion for technology
* Enjoys helping users and delivering excellent customer service
* Is organised and able to manage multiple tickets
* Communicates clearly with both technical and non-technical users
* Works well in a busy MSP environment
* Has a positive, proactive attitude
What We Offer
* Competitive salary (£27k–£28k depending on experience)
* 20 days annual leave plus bank holidays
* Company pension
* Ongoing training and development
* Exposure to a broad range of modern IT technologies used by business clients
* Friendly and supportive team environment
* Free on-site parking
* Regular company events
Other Information
* 40 hours per week (8:30am – 5:30pm with 1 hour lunch)
* Full UK driving licence required
We look forward to reviewing your application and getting to know you better.
Vizion 4 IT Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming work environment for all employees.
***** NO RECRUITMENT AGENCIES PLEASE *****
****** PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE RELEVANT WORKING RIGHTS FOR THE UK IN PLACE AS WE CANNOT SPONSOR VISAS
Salary description
£27000.00 - £28000.00 per year