This is a varied, office-based role combining technical engineering support with internal IT support - ideal for someone who enjoys fixing problems, working with people, and getting involved in both hardware and systems.
You will play a key role in supporting both customers and internal teams, ensuring equipment and systems are running smoothly.
Technical / Engineering Focus:
Diagnose and troubleshoot hardware and software faults on specialist equipment (remote & workshop-based)
Support field engineers with live technical queries and breakdowns
Manage and coordinate repairs within the workshop
Deliver responsive, high-quality support to customers via phone and remote tools
Maintain accurate service records and contribute to continuous improvementInternal IT Support:
Provide IT support to office and field-based staff
Troubleshoot day-to-day issues (Windows 11, password resets, user access, etc.)
Support Microsoft 365, Active Directory, and general IT systems
Assist with on-boarding/off-boarding, equipment setup, and IT asset tracking
Liaise with central IT teams for escalationsYou will need to have:
Experience in IT support, technical support, or similar
Strong troubleshooting and problem-solving skills
Knowledge of Windows 11, Microsoft 365, and Active Directory
A practical, detail-focused and people-oriented approach
Interest or background in engineering, electronics, or technical environments (desirable)
Full UK driving licenceBenefits include:
Annual bonus scheme
25 days holiday + 3 days Christmas shutdown (+ bank holidays)
Holiday buy/sell scheme
Pension (with employer contribution)
Private medical (after qualifying period)
Company laptop & mobile
Ongoing training and development
Employee perks, discounts & company eventsThis is a great opportunity for someone who enjoys variety, problem-solving, and working across both IT and engineering in a supportive environment.
For more information about this exciting opportunity, please contact Adecco Aylesbury or apply via this job site.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£32000.00 - £34000.00 per year