Salary: £24,785 + monthly bonus of up to £500
Job Type: Full-time, Permanent (37.5 hours per week)
Location: Sheffield (Hybrid after successful completion of probation)
Due to continued growth, our client is looking to recruit Legal Collections Handlers to join their expanding team based just north of Sheffield City Centre. This is an excellent opportunity to join a well-established organisation within the debt recovery sector, offering full training, career development opportunities, and a supportive working environment.
The role will involve managing pre-legal debt recovery cases, negotiating payment arrangements with customers, and progressing suitable accounts through the legal recovery process. If you have strong communication skills, enjoy problem-solving, and are confident dealing with customers over the telephone, this could be the ideal opportunity for you.
Benefits as a Legal Collections Handler:
Monthly bonus scheme of up to £500
Company pension scheme
Life assurance plan
Full training and career development opportunities
Hybrid working (3 days in the office upon successful completion of probation)
On-site parking
Opportunity to progress your career and gain further qualificationsKey Responsibilities as a Legal Collections Handler:
Negotiating payment arrangements and commitments to resolve overdue accounts
Monitoring customer arrangements to ensure timely resolution of outstanding balances
Managing a case management diary system and taking appropriate follow-up action
Reviewing pre-legal debt cases to assess suitability for legal proceedings
Initiating county court legal actions and progressing cases through to judgment and enforcement
Preparing and submitting court applications using internal case management systems
Liaising with courts, enforcement agencies, and third-party suppliers to maintain high service standards
Reviewing and resolving cases that have failed the automated legal process
Making and receiving collection calls while maintaining a professional and customer-focused approach
Updating case records accurately and ensuring all actions are fully documentedSkills Needed as a Legal Collections Handler:
Excellent written and verbal communication skills
Confidence in making and receiving telephone calls
Strong problem-solving and negotiation skills
Good IT skills with the ability to learn and adapt to new systems
Ability to work accurately and maintain high-quality standards
Strong organisational skills and attention to detail
Ability to work independently as well as part of a team
A willingness to learn and develop within the role
Ability to work towards targets and performance objectives
Confidence in dealing with a wide variety of customers and situations
Strong work ethic and professional approachAdditional Information
The successful applicant will be required to undertake a DBS check, CCJ check, and other background screening checks.
If you have the experience and skills needed for the Legal Collections Handler role, please apply today
Salary description
£24785.00 - £24785.00 per year