UX Designer

Location: Leeds (Hybrid after probation)
Salary: Competitive salary, depending on your experience
 
Want to shape digital experiences that solve real customer problems? 
 
Enjoy turning customer insight into intuitive products and services that people love to use?
 
Whether you're already an experienced UX Designer, Product Designer or Consumer Experience Designer, or you've developed strong user-centred design expertise within a digital product environment, this could be the perfect opportunity.
 
We're looking for a talented and customer-focused UX Designer to join our Product team at InfoTrack. In this role, you'll help shape the future of our consumer-facing platform, designing seamless experiences that help millions of users navigate some of life's most important journeys.
 
About InfoTrack
 
InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.
 
As our market share continues to grow, so does the demand for innovative digital experiences that simplify complex legal processes. That's why we're expanding our Product and Design teams to create intuitive, engaging and user-friendly experiences for consumers.
 
We're bringing together multiple platforms to create the UK's leading legal services companion app, serving around 2 million users and transforming the way consumers engage with legal services.
 
What you’ll be doing
 
In this role, you will:

Design intuitive, accessible digital experiences across web and mobile channels
Create user flows, wireframes, prototypes and polished UI designs
Turn complex requirements into simple, effective customer journeys
Partner with Product and Engineering teams from discovery through delivery
Identify and prioritise opportunities to improve the customer experience
Design connected journeys across key customer touchpoints
Balance customer, business and regulatory needs in design decisions
Measure the impact of UX improvements through feedback and user behaviour
 
What we're looking for
 
Essential:

Experience designing digital products with a strong user-centred approach
Proven ability to map and optimise end-to-end customer journeys
Experience working within agile product and technology teams
Portfolio demonstrating UX design, problem-solving and customer-focused outcomes
Strong understanding of UX, interaction design and information architecture
Proficiency in creating user flows, wireframes, prototypes and journey maps
Experience with modern design tools, particularly Figma
Knowledge of accessibility and inclusive design principles
Ability to use customer insight and data to inform design decisions
Strong communication and stakeholder management skills
Collaborative, proactive and committed to continuous improvement
 
Desirable (but not essential):

Experience designing consumer-facing digital products
Exposure to SaaS, PropTech, FinTech or LegalTech environments
Experience working across B2C and/or B2B2C customer journeys
Familiarity with design systems and component libraries
 
Working Hours

Your working week will be 37.5 hours per week, typically 9:00am – 5:30pm initially, with opportunities for flexitime and hybrid working between home and our Leeds office once probation is completed
 
Salary and Progression

Competitive salary + performance-related bonus, aligned with your experience and impact
You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression
 
Benefits and Rewards
 
At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.
 
You’ll benefit from:

25 days annual leave, plus bank holidays
Flexible working options, including hybrid working and flexitime after probation
Private health insurance, including dental, optical and hearing cashback
Income protection (worth x4 your base salary for up to 5 years)
Life assurance (worth x4 your base salary)
24/7 health advice line and access to virtual GP appointments
In-house barista: enjoy freshly brewed drinks throughout the day
Office snacks, including fruit and refreshments
Regular team breakfasts and lunches
Recognition awards: £100 spot prizes for going above and beyond
“Work From Anywhere” weeks: work remotely from a location of your choice
Referral bonus: earn up to £2,000 for successful referrals
Birthday and work anniversary gifts
Regular social events including summer and Christmas parties, hikes, pub quizzes and more
 
If you’re looking to build your career shaping digital experiences used by millions of consumers while working with modern technology and a supportive team, we’d love to hear from you.
 
REF-(Apply online only)