Purpose of the role:
To support the day-to-day coordination and execution of operations
* accurate planning and scheduling of shipments
* clear communication with customers and internal teams
* consistent service delivery aligned to defined processes
This role is focused on hands-on operational execution, supporting the Operational Account Lead and wider operations team to deliver a controlled, high-quality service.
This is a operational role, working within the operations team and supporting:
* daily shipment coordination
* demo movements and returns
* customer updates and communication
The role plays a key part in maintaining accuracy, consistency, and control across all day-to-day operational activity.
Key Duties :
* Ensure full visibility and control across all movements
* Support planning and coordination of:
* shipments
* demo movements
* collections and deliveries
* Assist with:
* scheduling jobs
* allocating resources
* ensuring clear operational instructions
* Create and manage bookings in internal systems
* Update job status in real time
* Maintain accurate records including:
* delivery details
* documentation
* status changes
* Provide updates to customers on:
* delivery timing
* job progress
* status changes
* Support handling of:
* booking confirmations
* general queries
Salary description
£32000.00 - £35000.00 per year