Customer Reference & Technical Support Officer

This role involves providing customer reference and technical support within the fast-paced FMCG industry. Based in Manchester, the position is a fixed-term contract for six months, requiring a proactive individual with strong communication skills and the ability to adapt to a constantly changing environment.

Client Details

This opportunity is with a medium-sized organisation operating within the FMCG sector. They are known for their commitment to delivering high-quality products and services to their clients. The company values professional growth and is dedicated to fostering a supportive work environment.

Description

Compile accurate customer technical documentation and prepare detailed artwork briefs, ensuring compliance with both internal standards and industry regulations.
Coordinate multiple projects simultaneously, liaising with internal teams and external stakeholders to ensure all tasks are completed within agreed deadlines while maintaining accurate records and key project data.
Review, proofread, and approve artwork to ensure accuracy, quality, and compliance with customer and business requirements.
Maintain and update web-based systems as required, ensuring data integrity and meeting the needs of both internal and external stakeholders.
Provide administrative support to the wider team, assisting with general office and departmental duties as required.
Adhere to all health, safety, and hygiene regulations by promoting and maintaining a clean, safe, and compliant working environment.
Develop, implement, and maintain departmental procedures, processes, and work instructions to support operational effectiveness.
Maintain strict confidentiality in relation to company, customer, and business information at all times.
Contribute positively as a collaborative and effective member of the team, supporting shared objectives and business goals.
Actively participate in continuous improvement initiatives, identifying opportunities to enhance processes, efficiency, and overall departmental performance.Profile

Skills & Competencies

Ability to manage multiple priorities and work effectively under pressure to meet deadlines.
Strong communication and interpersonal skills, with the ability to engage confidently with internal and external stakeholders.
Self-motivated, resilient, and capable of working independently.
Strong organisational skills with excellent attention to detail.
Proactive, adaptable, and eager to learn new skills.
Collaborative team player with a flexible, innovative, and solutions-focused approach.
Ability to commute to Middleton, Greater Manchester.Qualifications & Experience

GCSEs (or equivalent) in English and Mathematics.
Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
Experience using databases and data management systems; knowledge of SAP and EH&S systems is desirable.
Strong data collation, analysis, and record-keeping skills.

Job Offer

Competitive salary of 28,000 GBP.
Fixed-term contract for six months, offering experience in the FMCG industry.
Opportunity to develop new skills and grow professionally.
Supportive and inclusive work environment in Manchester.
Chance to contribute to an organisation with a strong industry reputation.If this sounds like the right opportunity for you, apply now to take the next step in your career