Location: Hackney, London
Rate: £31.19 - £42.03 per hour (Umbrella)
Contract: Full-time | Shift-based (including evenings, nights & weekends)
About the Role
We are currently recruiting for an experienced Service Manager - Environmental Operations to join a high-performing local authority team in Hackney.
This is a pivotal leadership role responsible for managing a large operational workforce and delivering essential frontline environmental services across the borough. You will ensure services are efficient, compliant, and meet the highest standards for residents and local businesses.
Key Responsibilities
As Service Manager, you will lead the planning, delivery and performance of a wide range of environmental operations, including:
Street and estate cleansing services
Refuse and recycling collection (domestic and commercial)
Waste management and commercial waste services
Graffiti removal and public realm maintenance
Gulley cleansing and flood prevention activities
Markets cleansing operations
Winter maintenance services (gritting, snow response)
Oversight of waste transfer station operationsYou will also:
Manage and lead a large workforce (up to 150 staff via Supervisors and an Assistant Service Manager)
Ensure strict compliance with service standards, health & safety, and contractual obligations
Address service failures quickly and implement sustainable improvements
Monitor performance against KPIs and drive continuous service improvement
Manage budgets, resources, and operational delivery
Engage with residents, councillors, and stakeholders to resolve issues and improve services
Working Pattern
This role operates across a 24-hour service, and you will be required to:
Work flexibly across day, evening, and night shifts
Participate in a weekend rota
Provide leadership cover as required to ensure continuous service delivery
About You
We are looking for a strong operational leader with:
Proven experience managing large teams within environmental services, waste management or a related sector
A track record of delivering high-quality, customer-focused services
Strong leadership, people management, and performance management skills
Experience managing budgets and driving operational efficiency
Ability to work in a fast-paced, high-profile environment and respond to challenges effectively
Excellent communication skills with the ability to engage a wide range of stakeholdersEssential:
Full UK driving licence
Relevant experience at management level (waste/environmental services preferred)Desirable:
IOSH Managing Safely (or willingness to obtain)
Level 3 qualification in Waste Management or similar
Why Apply?
Competitive hourly rate (£31.19-£42.03 umbrella)
Opportunity to lead critical public services
Work within a dynamic and forward-thinking local authority
Make a real impact on environmental quality and community wellbeing
Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy
Salary description
£31.19 - £42.03 per hour