Accountable to: Locality Manager, Customer and Place
Location: Hybrid (locality-based with travel required)
Rate: £15.55 per hour (PAYE) / £20.92 per hour (Umbrella)
Requirements: Must have a valid UK driving licence and own car.
Job Purpose:
You will deliver a professional, proactive, and customer-centric service across a defined locality, shaping services around customers, homes, and places. You will champion values of kindness, respect, inclusivity, ambition, responsibility, and collaboration while ensuring high data quality and compliance with contractual and regulatory requirements.
Key Accountabilities:
* Deliver timely, safe, and customer-focused outcomes, ensuring compliance with legislation, regulations, and service standards.
* Model and promote organisational values, driving a culture of inclusion, collaboration, and high performance.
* Work with locality and cross-functional teams to provide a proactive, data-led service that builds trust and respect within communities.
* Maintain and improve places by listening to customers and shaping innovative social and physical improvements.
* Develop productive relationships with local stakeholders, focusing on trust, respect, and improving residents' lives.
* Maintain a digital presence, broadcasting community messages and developing innovative solutions.
* Support creative solutions to improve customer service and efficiency while ensuring compliance.
* Ensure assets are maintained to meet the needs of current and future residents.
* Contribute to local knowledge of customer, asset, and investment needs, and meet challenging targets for key services.
* Identify and mitigate issues impacting the organisation or residents.
* Develop working relationships with stakeholders and ensure compliance with policies and procedures.
* Promote equality, inclusion, and customer care, and hold the Data Steward role for customer management systems.
* Promote a positive culture of Building Safety and Compliance, escalating concerns as needed.
* Demonstrate a commitment to health and safety in decision-making.
Person Specification:
* Experience delivering effective, responsive, tenure-blind landlord services.
* Knowledge of tenancy, lease, and neighbourhood management approaches.
* Strong communication skills, able to build trust, influence, and challenge.
* Experience working across teams and agencies to address complex customer needs.
* Ability to optimise team performance, develop inclusive relationships, and remain self-motivated.
* Track record of meeting deadlines in a dynamic environment.
* Ability to record and maintain data, with an understanding of data breaches and prevention.
* Proficient in digital tools and committed to continuous professional development.
* Membership of a professional body (e.g., CIH) is encouraged.
If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further
Salary description
£15.55 - £20.92 per hour