What you’ll be doing:
* Providing 1st/2nd line support across Windows, M365, Teams and core business applications
* Managing user accounts, permissions and access (AD / Azure AD / M365)
* Supporting hardware, desktops, laptops, mobile devices and peripherals
* Handling joiners, movers and leavers processes
* Troubleshooting network, connectivity and printing issues
* Escalating to senior engineers or external partners where required
* Maintaining documentation, asset records and IT processes
* Supporting office‑based users and resolving issues face‑to‑face
What we’re looking for:
* Experience in a Desktop Support / 2nd Line / EUC role
* Strong knowledge of Windows 10/11, M365, Teams and basic networking
* Confident supporting users onsite and resolving issues directly
* Good communication skills and a customer‑focused approach
* Ability to prioritise, stay organised and work well under pressure
If you’d like to be considered, please apply with your CV and I’ll be in touch
Salary description
£32000.00 - £35000.00 per year
