Service Coordinator

Service Coordinator – Security Solutions

Hours: Monday to Friday, 08:00 – 17:00
Location: Wakefield, WF2
Salary: £28,000 - £34,000

This is not just a job — it’s a mission-critical role in a fast-paced, security solutions business where system uptime and site protection are essential. Our clients operate in commercial, industrial, and high-security environments, and expect rapid, reliable response. Every call is an opportunity to protect people, property, and assets — not an inconvenience, but the core of what we do.

We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high-pressure environment and is confident managing engineers and workloads across security system installations and maintenance.

You will be responsible for coordinating three key service streams:

Planned Preventative Maintenance (PPM)
Reactive service and emergency callouts
Installations and project works

Job Responsibilities:

Schedule urgent and planned works for CCTV, access control, intruder alarms, intercoms, and automated security gates
Act as the first point of contact for clients — professional, calm, and solution-focused
Manage strict response times, SLAs, budgets, and high client expectations
Work closely with engineering, purchasing, and sales teams to ensure seamless delivery
Coordinate site surveys, quotations, system upgrades, and installations from start to finish
Liaise with subcontractors, suppliers, and internal engineers to ensure smooth deployment of works
Reprioritise and reschedule resources in real time to meet urgent security requirements
Ensure all service and installation works are delivered efficiently, safely, and on time
Manage reactive service requests, engineer dispatch, and emergency breakdown response
Oversee PPM scheduling for security systems, ensuring compliance and system reliability
Maintain clear and professional communication with clients at all times
Support commercial performance by protecting margins and improving operational efficiency

Experience Required:

Proven experience in service coordination, scheduling, or project coordination within a technical or field service environment
Experience within security systems, fire & security, electrical, facilities, or similar industries is highly desirable
Strong organisational skills with the ability to manage competing priorities under pressure
Commercial awareness with a focus on efficiency, profitability, and service delivery
A strong customer service instinct and ability to manage demanding client expectations
Experience in roles such as:
Service Coordinator / Engineering Coordinator / Engineering Scheduler / Service Scheduler / Maintenance Coordinator / Field Service Coordinator / Service Delivery Coordinator / Contract Coordinator / Security Systems Coordinator or similar

Ready to take control of critical security operations?

If you’re organised, proactive, and thrive in a fast-moving environment where every decision matters, we want to hear from you.

Apply now and join a team delivering essential security solutions that protect people, property, and businesses every day.

For further information, please contact Shannon Clough at Interaction Leeds on (phone number removed) /

INDLEE