Location: Heathrow area
Hours: Monday to Friday, 12:00pm to 9:00pm
Salary: Up to £38,000 per annum
Job Type: Full-time, Permanent
An established logistics business is looking for an experienced Air Freight Operations Coordinator to join their busy operations team near Heathrow.
This is an excellent opportunity for someone with strong import and export experience who enjoys managing shipments from start to finish, working closely with customers, suppliers, overseas offices, transport teams and internal departments to ensure freight is moved efficiently, compliantly and cost-effectively.
The Role
As an Air Freight Operations Coordinator, you will be responsible for managing import and export shipments through the full operational process, ensuring excellent customer service, accurate documentation and compliance with UK customs and aviation security requirements.
You will be handling time-sensitive air freight movements, updating systems, coordinating collections and deliveries, arranging direct drives and onboard couriers when required, and ensuring files are completed accurately for invoicing and reporting.
Key Responsibilities
Manage air freight import and export shipments from start to finish
Ensure shipments are handled in line with UK customs procedures, AEO requirements and aviation security regulations
Complete and manage all relevant shipment documentation and online forms
Follow customer customs entry instructions and agreed SOPs
Liaise with customers, suppliers, overseas offices, warehouse teams and transport departments
Provide clear and professional customer updates regarding delays, flight changes and shipment progress
Arrange collections, deliveries, direct drives and onboard couriers where required
Negotiate with suppliers and ensure accurate costs are obtained at the time of booking
Update internal systems with shipment notes, actions and workflow information
Monitor files to ensure correct costs, tariffs and billing information are applied
Resolve invoice queries and help prevent repeat errors
Respond to quotations within agreed timeframes and follow up as required
Identify opportunities to improve efficiency, profitability and customer service
Requirements
Previous experience in air freight, freight forwarding or logistics operations
Strong knowledge of import and export processes
Customs Declaration Service experience is essential
Solid understanding of UK customs law and procedures
Experience working in a fast-paced, customer-facing operations environment
Strong communication skills, both written and verbal
Excellent attention to detail and organisational skills
Ability to prioritise workload and work well under pressure
Good IT skills, including Microsoft Office
CargoWise experience would be preferred, but training can be provided
Dangerous Goods knowledge would be advantageous
Experience within aerospace or aviation logistics would be beneficial
Package
Salary up to £38,000 per annum
Monday to Friday role
12:00pm to 9:00pm shift
25 days holiday plus bank holidays
Employee discount scheme
Permanent position
Opportunity to join a busy and specialist air freight operations team
Training and development available
Apply Now
If you have experience in air freight operations, import/export coordination, customs processes or freight forwarding, and are looking for a new Monday to Friday opportunity near Heathrow, apply today for immediate consideration.
WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.
WR Logistics is acting as an Employment Agency in relation to this vacancy
Salary description
£35000.00 - £38000.00 per year