IT Support Analyst

We’re looking for an IT Support Analyst to join a business in Glossop.
This is a role suited to someone with at least 1 year of first line support experience, as you will be providing day-to-day IT support, managing service desk requests and supporting Microsoft 365 and Intune administration.
What’s on offer?
* £28,000 - £32,000 p/a
* Flexible working hours
* Start times available between 7:30am – 9:30am
* Finish times available between 3:30pm – 5:30pm
* 8 hours per day
* Initially 5 days in the office
* Hybrid working available once settled
What will you be doing as an IT Support Analyst?
* Providing first line IT support across the business
* Managing helpdesk tickets and service desk requests from logging through to resolution or escalation
* Diagnosing IT issues and escalating specialist problems when needed
* Setting up new users, including laptops, phones, accounts, licences, permissions, MFA and access groups
* Supporting starters, leavers and role changes
* Administering Microsoft 365, Teams, SharePoint, Entra ID and Intune
* Managing Intune device enrolment, compliance checks, app deployment, configuration profiles and basic endpoint policies
* Providing basic user training and creating user guides or knowledge base articles
* Supporting third-party supplier queries, IT improvement projects and recurring issue investigations
What will you need?
* Previous helpdesk, first line support or ticketing system experience
* Understanding of ITIL principles for incident, request, problem and change management
* Microsoft 365 experience
* Microsoft Intune experience
* Experience diagnosing IT issues and identifying practical fixes
* Understanding of confidentiality, secure access and good data handling
* A full UK driving licence and access to your own car
Interested?
Apply today or speak with Caitlin at KPJ Group for more information between 9:00am – 5:00pm Monday – Friday.
KPJ Group are a specialist Recruitment Consultancy with more than 50 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted