This is an exciting opportunity for someone who enjoys a varied role combining technical support, customer interaction, and quality management. You will play a key part in supporting customers, resolving issues, and contributing to continuous product improvement.
Key Responsibilities - Technical Support Assistant – Newhaven
* Provide first line technical support to customers across the UK and Ireland
* Deliver product training to customers, ensuring effective use and implementation
* Investigate and resolve field based technical issues in a timely and professional manner
* Support major opportunities and key accounts alongside senior technical colleagues
* Monitor market trends, competitor activity, and product developments
* Assist with new product development and rollout through structured processes
* Manage customer complaints, including investigation, resolution, and trend analysis
* Coordinate product returns, including assessment and processing of replacements or credits
* Support operational tasks such as stock handling, goods in checks, and product inspections
* Work closely with international quality teams to identify root causes and implement improvements
About You - Technical Support Assistant – Newhaven
* Previous experience in a technical support, engineering, or product service environment
* Strong problem solving skills with a practical and solutions focused mindset
* Experience managing customer issues and working within quality processes
* Confident communicator with the ability to build strong customer relationships
* Highly organised with good project management skills
* Self motivated and eager to learn and develop
* Full UK driving licence and valid passport required
What’s on Offer - Technical Support Assistant – Newhaven
* A varied and hands on role within a supportive team
* Opportunity to work with innovative products and solutions
* Exposure to both technical and quality functions
* Career development and learning opportunities
If you are looking for a role where you can combine technical expertise with customer engagement and continuous improvement, we would love to hear from you
Salary description
£28000.00 - £30000.00 per year