Reports To: Office / Customer Experience Manager
Business Area: Customer Experience
Location: Witham, Essex
Role Purpose
Chase Taylor are working on behalf of a leading fenestration business seeking an experienced Estimator & Order Processor to join their busy sales and customer experience team. The role plays a key part in delivering accurate quotations, order confirmations, and technical documentation to both new and existing trade customers within a fast-paced environment.
You will support the wider sales function by ensuring all customer requirements are translated accurately into quotations and production-ready orders, while maintaining strong communication, attention to detail, and a high level of customer service throughout the order lifecycle.
Key Responsibilities
* Process customer quotes and orders accurately and within required timescales
* Produce, amend, and issue quotations and order confirmations
* Prepare and annotate paperwork prior to manufacture to ensure technical accuracy
* Communicate with customers and suppliers regarding queries, technical advice, and order updates
* Chase and follow up order confirmations and outstanding customer responses
* Handle incoming enquiries and provide timely, professional responses
* Maintain regular communication with customers to provide updates and strengthen relationships
* Update schedules, spreadsheets, and internal systems daily
* Ensure all work meets agreed targets and deadlines
* Deliver a high level of accuracy when producing quotations and order documentation
* Liaise effectively with internal departments including sales, production, and logistics
About You / Candidate Requirements
* Previous experience in estimating or order processing within the fenestration industry (ideally aluminium windows and doors)
* Knowledge of aluminium products and systems is highly desirable
* Experience using estimating software such as LogiKal or V6 (or similar systems)
* Ability to interpret technical drawings, customer surveys, and section plans
* Strong attention to detail and high level of numerical accuracy
* Excellent written and verbal communication skills
* Strong organisational skills with the ability to manage multiple priorities
* Confident working independently and as part of a team in a fast-paced environment
* Competent user of Microsoft Office packages (Excel, Word, Outlook)
* Strong customer service skills with a professional and proactive approach
* Highly motivated with a willingness to learn new products and technical information
* Positive, friendly, and adaptable attitude in a customer-facing role
Salary description
£30000.00 - £35000.00 per year