Temp – perm
£12.71 per hour
Monday – Friday 8:30am – 5:00pm
NG16, Nottingham
Job Purpose
Our client is seeking a proactive and customer focused After Sales Customer Service Advisor to join their Aftersales team. This is a key position responsible for delivering an exceptional customer experience throughout the ownership journey.
The successful candidate will serve as the primary point of contact for customers requiring warranty support, servicing, repairs, technical assistance and general aftersales enquiries.
Working closely with workshop controllers, technicians, manufacturers and suppliers, you will ensure customer concerns are handled professionally, efficiently and with a strong customer first approach.
Job Duties
Act as the first point of contact for customer enquiries via phone, email and in person
Manage customer bookings for servicing, repairs, warranty work, inspections and accessory installations
Provide regular updates to customers on the progress of repairs, parts and warranty claims
Handle warranty claims from initial submission through to completion, including liaison with manufacturers and suppliers
Ensure all warranty documentation, service records and customer data are accurate and up to date
Coordinate closely with workshop controllers, technicians and service advisors to schedule and prioritise work
Monitor job progress and proactively manage delays, communicating clearly with customers at all times
Resolve customer queries and complaints in a professional, empathetic,and timely manner
Maintain strong relationships with customers to encourage repeat business and referrals
Process service-related administration including invoices, job cards, CRM updates and correspondence
Ensure service schedules and workshop capacity are aligned with customer expectations
Gather and act on customer feedback to improve service quality and satisfaction
Support departmental targets including customer satisfaction, retention and turnaround times
Identify opportunities to improve internal processes and overall customer journey efficiency
Key Skills
Previous experience in customer service
Strong communication skills
Excellent organisational skills and ability to manage multiple ongoing tasks
High attention to detail
Ability to work calmly and professionally under pressure
Positive, professional and dependable attitude
Strong problem, solving ability
Empathetic and patient when dealing with customer concerns
Team player with a proactive mindset
Willingness to learn and develop within the role
EMA25
Salary description
£12.71 - £12.71 per hour