2 Year Fixed Term Contract (start asap)
Salary: £26.700 - £30,300 DOE
On site in Plymouth 4 days per week initially, flexibility of more remote working there after
Your new company
The organisation is delivering an ambitious transformation programme to modernise its operations and create a seamless, end-to-end customer journey-from initial engagement through to completion and ongoing support. Guided by a long-term strategic vision, it aims to be a leading provider of high-quality, innovative services that deliver measurable impact. At its core is a strong commitment to care, collaboration, diversity, and inclusion, ensuring meaningful value for its communities and stakeholders.This transformation is underpinned by a significant digital programme, including the implementation of a Salesforce CRM platform. This will establish a single source of truth, improve data-driven decision-making, and enable a more connected and efficient user experience.
Your new role
This is a central coordination and control role within the Transformation and Operational Excellence portfolio. As a Transformation Management Office (TMO) Coordinator, you will act as the "control tower" across programmes, ensuring full visibility, governance, and consistency across all transformation activity.You will serve as the connective layer across programmes-bringing structure and clarity to complex delivery-while ensuring governance, reporting, tools, documentation, and ways of working are consistent, scalable, and reusable. You will not be accountable for delivery outcomes directly. Instead, you will enable strong decision-making, escalation, and assurance by Project Leads and senior stakeholders through high-quality coordination, information management, and governance discipline. If you are highly organised, calm under pressure, and enjoy bringing order to complex work, this role will suit you.
What you'll need to succeed
Portfolio Coordination & Integration
Coordinate activity across the Operational Excellence and wider strategy portfolio, maintaining a single, coherent view of delivery
Support multiple Project Leads while ensuring alignment across priorities, timelines, and milestones
Identify, track, and manage cross-programme dependencies, risks, and sequencing conflicts
Act as the central coordination point for interdependent workstreamsGovernance, Reporting & Control
Maintain core governance artefacts including integrated plans, RAID logs, decision registers, and action trackers
Prepare high-quality, consistent governance packs, dashboards, and reports for senior stakeholders
Provide independent assurance on the accuracy, completeness, and quality of reporting
Ensure risks and issues are captured, assessed, and escalated appropriately
Apply governance standards, templates, and reporting cycles consistently
Support governance forums through full secretariat duties, ensuring actions and decisions are tracked through to completion
Ensure governance processes drive delivery performance, not just complianceInsight & Decision Support
Synthesise complex information into clear insights, risks, and actionable recommendations
Enable effective decision-making by Project Leads and senior sponsors
Highlight gaps, inconsistencies, and emerging risks proactivelyWays of Working & Delivery Cadence
Maintain consistent reporting cycles, timelines, and delivery rhythms across the portfolio
Align planning, reporting, and decision-making cadence
Track and drive closure of actions, risks, and dependencies
Escalate delays, risks, and non-compliance in a timely mannerKnowledge Management & Standardisation
Promote adoption of standardised processes, tools, and best practices
Support the reuse of outputs and improvements across programmes to avoid duplication
Maintain a central, version-controlled repository of approved standards and artefacts
Encourage a "build once, reuse many times" approachTools & Information Management
Own and manage portfolio tools such as SharePoint, Planner, or similar platforms
Ensure documentation is structured, controlled, versioned, and audit-ready
Maintain accurate, accessible, and up-to-date portfolio recordsStakeholder Engagement
Act as a key liaison between Project Leads, delivery teams, stakeholders, and external partners
Promote transparency, alignment, and effective communication across all activity
Challenge and influence stakeholders to adhere to agreed governance and delivery standards
Ensure visibility of risks, dependencies, and delivery impacts
What We're Looking For
Essential
Degree or equivalent professional experience in a relevant discipline
Experience in a PMO, project support, coordination, or administrative role across multiple projects
Experience supporting governance boards and senior stakeholders
Strong organisational and planning skills with high attention to detail
Ability to manage dependencies, information, and competing priorities
Proactive approach, anticipating stakeholder needs and providing support
Confident use of Microsoft 365 tools (Teams, SharePoint, Excel) and appropriate use of AI tools such as Copilot
Strong digital and data handling skills, including accurate data entry and secure information management in line with GDPR
Ability to remain calm, organised, and reliable under pressure
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Salary description
£26700.00 - £30300.00 per year