Permanent | £32,907 – £34,359 | Full‑time | Office‑based | Tower Bridge, London
A leading housing organisation near Tower Bridge is seeking a highly organised and people‑focused Receptionist to join their busy Property Services team. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys helping residents, and can juggle front‑of‑house duties with detailed administrative and scheduling work.
You’ll be the welcoming face of the organisation while also playing a key role in coordinating repairs, managing appointments, and supporting the smooth running of a busy in‑house repairs service.
The Role
As Receptionist, you’ll be responsible for:
* Being the first point of contact for residents, visitors, contractors, and colleagues
* Logging, tracking and managing repair requests, including damp & mould cases
* Scheduling repairs, inspections and follow‑on works for in‑house operatives and external contractors
* Applying schedule of rates and priority times to jobs
* Coordinating appointments between residents, surveyors and contractors
* Maintaining accurate records, trackers, communication logs and compliance documentation
* Supporting invoice processing and general admin for the Property Services team
* Monitoring progress of works and ensuring jobs are completed on time
* Helping compile KPIs and performance information
* Promoting the use of CRM and supporting new staff with system training
This is a varied, hands‑on role where no two days are the same — perfect for someone who enjoys problem‑solving, staying organised, and delivering excellent customer service.
About You
We’re looking for someone who brings:
* Experience in a receptionist, front‑of‑house or customer‑facing role
* Strong administrative skills, ideally within housing, property, or repairs
* Confidence communicating with residents, contractors and internal teams
* Excellent organisational skills and meticulous attention to detail
* Ability to manage competing priorities in a busy environment
* Good understanding of repairs, maintenance or compliance processes (desirable)
* Experience scheduling operatives or coordinating diaries (desirable)
* Proficiency in Microsoft Excel and general office software
* A team‑focused, resilient and positive attitude
If you’ve worked with trades teams (plumbers, electricians, carpenters etc.) or have knowledge of housing repairs, that’s a real advantage.
What’s on Offer
* Salary: £32,907 – £34,359 p.a.
* Permanent, full‑time role
* Office‑based near Tower Bridge
* 27 days annual leave plus bank holidays (rising with service)
* Local Government Pension Scheme
* 2 annual Giveback Days for community volunteering
* Supportive, inclusive working culture
* Learning and development opportunities
* The chance to make a real difference to local residents
This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business
Salary description
£32907.00 - £34359.00 per year