Alfreton, Derbyshire
£12.71 per hour
Start Date: Monday 1st June
Shifts between 9:00am – 6:00pm/ Monday to Friday
We are currently recruiting for a Temporary Customer Service Advisor to join a busy and fast-paced customer service team based in Alfreton.
This is an excellent opportunity for somebody who enjoys speaking with people, delivering excellent customer service and working within a supportive team environment. The role is primarily telephone and administration based, supporting customers with enquiries, orders and account queries.
Key Responsibilities:
Handling incoming customer enquiries via telephone and email
Processing customer orders accurately and efficiently
Investigating and resolving customer queries and complaints
Updating and maintaining customer records on internal systems
Liaising with internal departments regarding orders and deliveries
Supporting the wider customer service team with administrative tasks
Ensuring all customer interactions are handled professionally and efficiently
The Ideal Candidate:
Previous customer service or administration experience
Excellent communication and interpersonal skills
Confident telephone manner
Good attention to detail and accurate data entry skills
Strong IT skills including Microsoft Office
Ability to work in a fast-paced environment and manage workload effectively
Experience working towards targets or service levels would be advantageous
If you are organised, customer-focused and looking for your next opportunity within a well-established business, we would love to hear from you.
EMA25
Salary description
£12.71 - £12.71 per hour