This role requires a commercially minded professional with a proven background in account management, customer retention, and business development. You will act as a trusted partner to customers, ensuring exceptional service delivery while identifying opportunities to increase revenue, improve customer retention, and maximise account performance.
Key Responsibilities
* Manage and develop a portfolio of key accounts, serving as the primary point of contact for all customer-related matters.
* Build strong long-term relationships with clients and stakeholders, delivering strategic account reviews and maintaining agreed service standards.
* Drive account growth through increased customer engagement, solution-based selling, and identification of new business opportunities.
* Collaborate closely with internal teams, including Business Development and Operations, to deliver tailored fleet and rental solutions.
* Monitor account performance, commercial viability, and payment activity, proactively managing risks and resolving escalations efficiently.
* Prepare and present performance reports, forecasts, and customer insights to both clients and senior management.
* Negotiate commercial terms, present proposals, and support the successful implementation of value-added services.
* Maintain accurate CRM records and contribute to continuous improvement across customer service and account management processes.
* Support the development and performance of Account Managers and Account Executives through coaching, mentoring, and sharing best practice to drive team success and professional growth.
Skills & Experience
* Proven success within a senior account management, B2B sales, or client relationship management role, ideally within fleet management, vehicle leasing, or automotive services.
* Strong commercial awareness with the ability to identify growth opportunities and deliver measurable results.
* Excellent communication and stakeholder management skills, with confidence engaging at all levels.
* Highly organised with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
* Proficient in Microsoft Office and CRM systems.
A collaborative and proactive approach, with a commitment to delivering outstanding customer experiences.
What We Offer
* Competitive salary with performance-based bonus
* Company vehicle
* Career development and progression opportunities
* Collaborative and supportive working environment
* The opportunity to contribute to a growing and innovative business
Join Global and play a key role in delivering exceptional customer partnerships and driving business success.
Full Time, Office Based
Salary description
£40000.00 - £40000.00 per year