Experienced GP Receptionist/Office Administrator
Private Doctors’ surgery in North Leeds LS8
Salary circa £14-16 ph dependent on skills and experience
Hours midday – 6pm daily Monday to Friday with Saturday hours to be discussed
Site based no hybrid working
Our client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced receptionist/private patient co-ordinator to join their existing team.
Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout
.
This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer servic
e.
The role will include, but is not limited t
- o: Care of patients in reception and waiting a
- reaResponsible for screening calls to risk assess patients prior to arranging their appointm
- entProvide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, e
- tc.Answering phone calls and ema
- ilsPatient appointment schedul
- ingDaily diary managem
- entPreparation and filing of patient no
- tesGeneral Housekeeping in reception, waiting areas and
- WCsPerforming administrative tasks including letters, clinic printed matter, patient surveys and new patient pa
- cksFollow up telephone calls to pati
ent
Essential Skills and Experie
- nce:Excellent customer service, interpersonal and communication sk
- illsOutstanding listening skills and ability to empathise with patients’ needs and conc
- ernsAppropriate sense of discretion in dealing with varied and difficult situat
- ionsAbility to convey a positive attitude in all dealings with others, whether patients or staff mem
- bersAbility to work as a team me
- mberTreats patients and co-workers with res
- pectAbility to effectively prioritise calls from patients to ensure appropriate action/schedu
- lingAbility to manage multiple tasks simultaneo
- uslyExcels under pres
- sureHighly motiv
- atedExceptional personal organisational sk
- illsIT sk
- illsAttentive to de
- tailGood problem solving sk
ills
If you feel that your skills and experience match the role criteria, please send your CV by re