Customer Service and Sales Administrator
Stockton Based - Fully Office Based
Salary: £28000 - £30,000
Job Type: Permanent, Full-Time
Elevation Recruitment Group are delighted to be working with a growing and forward-thinking business as they look to appoint a Customer Service Administrator to join their dynamic team.
This is a fantastic opportunity for a customer-focused and commercially minded individual who enjoys building relationships and delivering excellent service, while contributing to business growth.
As a Customer Service and Sales Associate, you will play a key role in supporting both customer satisfaction and sales performance. Acting as a central point of contact, you’ll manage enquiries, process orders and proactively identify sales opportunities.
Key responsibilities will include:
- Delivering exceptional customer service via phone, email and online channels
- Managing customer enquiries from initial contact through to resolution
- Processing orders accurately and efficiently
- Building strong, long-term relationships with customers
- Identifying opportunities to upsell and cross-sell products or services
- Supporting the wider sales team to achieve targets and objectives
- Maintaining accurate records on internal systems
- Working collaboratively across departments to ensure seamless service delivery
We’re keen to speak with individuals who are passionate about customer experience and have a proactive approach to sales.
You will ideally have:
- Previous experience in a customer service or sales support role
- Strong communication and interpersonal skills
- A confident and professional telephone manner
- A sales-oriented mindset with the ability to spot opportunities
- Excellent organisational skills and attention to detail
- The ability to work both independently and as part of a team
- Strong IT skills and experience using CRM systems (desirable)
What’s On Offer
- Salary of £30,000
- Permanent, secure role with a well-established business
- Supportive team environment
- Opportunities for development and progression
- Modern working environment
If you’re looking for a varied role where you can combine customer service expertise with sales skills, we’d love to hear from you.
Apply today or contact Elevation Recruitment Group for a confidential discussion.