We are looking for a Salesforce Administrator to join a growing technology team within a leading banking organisation. This is an exciting opportunity for someone with hands-on Salesforce experience who is looking to further develop their career within a supportive and fast-paced environment.
Working closely with Salesforce specialists, business stakeholders, and technology teams, you will play a key role in supporting and enhancing the organisation's Salesforce platform. You will help ensure the smooth day-to-day operation of Salesforce, providing user support, maintaining system configuration, and assisting with the delivery of new features and improvements.
A significant part of the role will involve managing user requests, troubleshooting issues, and resolving incidents in a timely manner. You will act as a key point of contact for Salesforce users, helping them maximise the value of the platform while ensuring a high level of service and support.
You will be responsible for a range of Salesforce administration activities, including user management, security and permission settings, reports and dashboards, page layouts, data quality, and Flow automation. You will also support system testing, change management activities, and platform releases.
As part of an Agile delivery team, you will work alongside both technical and business colleagues to understand requirements, identify opportunities for improvement, and help deliver scalable Salesforce solutions that support business objectives.
The role offers excellent exposure to a complex Salesforce environment and provides opportunities to develop your skills across platform administration, automation, integrations, and wider CRM best practices.
All activities will be carried out in accordance with the organisation's governance, risk, and compliance frameworks, ensuring appropriate controls, documentation, and processes are followed at all times.
Key Experience
- Previous experience working with Salesforce in an Administrator, Support Analyst, CRM Analyst, or similar role is essential.
- Hands-on experience administering Salesforce, including user management, profiles, permission sets, reports, dashboards, and data management.
- Experience supporting Salesforce users and resolving system issues, incidents, and service requests.
- Good understanding of Salesforce Lightning Experience and core Salesforce functionality.
- Experience building and maintaining Salesforce Flows and other declarative automation tools.
- Ability to work with business stakeholders to gather requirements and support process improvements.
- Strong communication and problem-solving skills with a customer-focused approach.
- Experience working within Agile delivery environments and using tools such as Jira, Confluence, or Azure DevOps would be beneficial.
- Exposure to Salesforce integrations, APIs, Apex, or Lightning Web Components would be advantageous but is not essential.
- Experience within financial services or another regulated environment would be beneficial.
- Experience with Salesforce Financial Services Cloud would be desirable but is not essential.
- Exposure to Salesforce Industries (Vlocity) or OmniStudio would be considered a plus.
- Salesforce Administrator certification is desirable, although equivalent hands-on experience will also be considered.
What You'll Gain
- Opportunity to work within a large-scale Salesforce environment.
- Exposure to a wide range of Salesforce capabilities and technologies.
- Ongoing training and career development opportunities.
- Collaborative and supportive team culture.
- The chance to contribute to the evolution of a critical business platform.