Concierge Team Member
Location: Reading
Salary: Competitive salary DOE
Hours: 7:00am – 7:00pm, 4 days on / 4 days off (including weekends and Bank Holidays)
About the Rol
eOur client is seeking a professional, customer-focused Concierge Team Member to join their residential development in Reading
.
This is an excellent opportunity for someone with a strong customer service background who takes pride in delivering exceptional service. Whilst previous concierge experience would be beneficial, it is not essential. Candidates from hospitality, hotels, leisure, retail, customer service, front-of-house, aviation, events or similar customer-facing environments are encouraged to appl
y.
As the first point of contact for residents, visitors and contractors, you will play a key role in creating a welcoming, professional and highly responsive environment. You will be passionate about customer experience and committed to maintaining the highest standards across the developme
nt.
Key Responsibilit
ies:Front of House & Resident Serv
- icesDeliver a first-class front-of-house and concierge service to residents, visitors and contract
- ors.Provide a warm, professional meet-and-greet experience at all ti
- mes.Handle resident enquiries, requests and complaints efficiently and empathetica
- lly.Answer telephone calls and emails professionally and promp
- tly.Build positive relationships with residents and become a trusted point of contact within the developm
- ent.Maintain a visible and approachable presence throughout the s
ite.
Operational Su
- pportAssist with the smooth day-to-day operation of the develop
- ment.Support the onboarding and handover of new phases within the develop
- ment.Liaise with residents, contractors and internal teams to ensure service standards are mainta
- ined.Maintain accurate records and update internal systems as requ
- ired.Support compliance, health & safety and risk management processes across the
site.
Health &
- SafetyHelp maintain a safe environment for residents, visitors and colle
- agues.Carry out routine checks and inspections in line with site proce
- dures.Report any concerns, incidents or maintenance issues pro
- mptly.Ensure compliance records and documentation are maintained accur
ately.
Teamwork & Commun
- icationWork closely with the wider site and managemen
- t team.Demonstrate a proactive and flexible approach to supporting coll
- eagues.Contribute positively to the overall resident experience and community atmo
sphere.
A
bout YouTo be successful in this role, you wi
- ll have:Previous experience within a customer-faci
- ng role.Excellent communication and interpersonal
- skills.A friendly, approachable and professional
- manner.The ability to remain calm and solution-focused when dealing with challenging sit
- uations.Strong organisational skills and attention to
- detail.Good IT skills and confidence using internal
- systems.A proactive attitude with a willingness to learn and
- develop.The flexibility to work a rotating 4 on / 4 off shift
pattern.
Ideal Ba
ckgroundsWe welcome applications from individuals with exper
- ience in:Concierge
- ServicesHotels & Ho
- spitalityLuxu
- ry RetailCustome
- r ServiceFront of House
- ReceptionAviation &am
- p; TravelLeisure &
- ; FitnessEvents & Guest
- ServicesResidential Property M
anagement
What’s
- on Offer?Salary of £30,000 - £32,000 depending on e
- xperience.Structured 4 on / 4 off shif
- t pattern.Opportunity to work within a premium residential de
- velopment.Ongoing training and professional de
- velopment.A supportive team environment with genuine opportunities for pr
ogression.
Please note: Due to the shift pattern and location, candidates should ideally be based in or arou