This is an excellent opportunity for a customer-focused and detail-oriented individual with experience in finance administration, customer service, credit control, invoice queries, or dispute resolution.
The Role
You will take ownership of financial queries from receipt through to resolution, ensuring issues are investigated thoroughly and concluded accurately and efficiently. Working closely with customers and internal departments, you will play a key role in resolving invoice disputes, managing credit requests, and supporting timely payment processes.
Key responsibilities include:
* Managing financial and invoice-related queries from start to finish.
* Investigating billing, pricing, contract, and service-related disputes.
* Resolving purchase order and invoicing issues.
* Reviewing and processing credit requests.
* Managing shared inboxes and ensuring service levels are maintained.
* Liaising with internal departments to gather information and resolve issues.
* Maintaining accurate case records and documentation.
* Producing reports on outstanding and complex queries.
* Identifying recurring issues and supporting process improvements.
* Delivering excellent customer service throughout the resolution process.
The Candidate
We are looking for someone who is organised, proactive, and confident communicating with customers and colleagues at all levels.
You will ideally have:
* Experience in customer service, finance administration, credit control, accounts receivable, complaints handling, or query resolution.
* Excellent communication and problem-solving skills.
* Strong organisational and time management abilities.
* Experience managing multiple priorities and workloads.
* Good attention to detail and accuracy.
* Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
* The ability to take ownership of issues and see them through to resolution.
Previous experience within a finance, credit control, accounts, or customer query environment would be advantageous but is not essential.
What's on Offer?
* Hybrid working
* Supportive team environment
* Ongoing training and development
* Career progression opportunities
* Competitive salary and benefits package
If you are looking for a role where you can combine customer service excellence with financial query resolution and problem-solving, we'd love to hear from you
Salary description
£27000.00 - £27000.00 per year