Front of House Lead
We are working alongside a global leader who partner some of the world’s largest organisations, delivering first class, integrated Facilities Management and Workplace Management solutions. Our client supports organisations around the world to develop, implement and manage their Integrated Facilities and Workplace Management strategie
s.
Our client can provide you with a genuine opportunity to work with a progressive and innovative employer. They are a business pushing to the front of the Integrated Workplace and FM services world. You will make enduring professional relationships; you will work alongside some of the best professionals in the business. If you are focused on aspiration, they will embrace that. More than anything else, they are a people business, their business is their peo
ple.
This role is an opportunity to really show what you can do and genuinely add value to a role, make it
yours!
The Front of House Lead will oversee the day-to-day operations of our clients reception area and front desk team. As the first point of contact for visitors, clients, and staff, you will ensure a seamless and welcoming experience, uphold service standards, and lead by example in delivering exceptional customer
service.
Core respons
- ibilities:
Oversee the availability and smooth delivery of front-of-house services, including office facilities, refreshments, and vis - itor supportEnsure a safe, secure, and welcoming environment is maintained across all reception and public-
- facing areasManage the booking, setup, and upkeep of meeting rooms and collaborative spaces, ensuring they meet business needs and are client-ready
- at all timesServe as the primary point of contact for all front-of-house-related inquiries, offering guidance, support, and a high standard of cust
- omer serviceProfessionally meet and greet all guests, clients, and contractors, setting the tone for a positive and polishe
- d experienceBuild and maintain effective relationships with internal departments, senior leadership, and key stakeholders, acting as a tru
- sted liaisonCoordinate with departments such as Events, Facilities, and Housekeeping to deliver seamless support to internal and exter
- nal visitorsProactively anticipate and accommodate guest needs to ensure a consistently exceptiona
- l experienceTake ownership of general administrative and office support duties as directed b
- y managementProvide leadership and support to reception colleagues, ensuring consistent standards and coverage
at all times
Skill
- and Experience
Proven experience in a customer-facing role, ideally within facilities - or hospitalityExcellent communication and inter
- personal skillsStrong organisational skills and atte
- ntion to detailConfidence working independently and ta
- king initiativeProficient in Microsoft Office and other wo
- rkplace systemsKnowledge of Health & Safety regulations relevant to faciliti
es environments
Sound like you? then ple
ase get in touch !
My client is an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. D E & I is eng
rained in their DNA.
If you need any reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – please contact us on info@spencermarshal