Chorley (Hybrid Working)
Salary: Up to £41k + Benefits
An exciting opportunity has arisen for an experienced Application Support Analyst to join a growing software and services organisation operating within the UK utilities sector. This role offers the chance to work within a collaborative Service Operations team, supporting critical billing and CRM platforms used by energy suppliers across the UK.
Key Responsibilities
Provide second-line support for billing and CRM system incidents and service requests.
Perform complex data corrections and bulk updates using SQL and internal support tools.
Escalate software defects and complex technical issues to development teams with clear supporting evidence.
Support incident management activities, ensuring issues are owned through to successful resolution.
Work closely with operational, technical, and client-facing teams to deliver high levels of service.
Explain system behaviour and billing outcomes clearly to both technical and non-technical stakeholders.
Maintain accurate documentation of incidents, resolutions, and knowledge articles.
Skills & Experience
Previous experience in Application Support, Functional Support, or Systems Support roles.
Strong knowledge of energy billing systems, billing data, and operational processes within the UK utilities sector.
Experience supporting customers and resolving complex business application issues.
Good working knowledge of SQL databases.
Strong analytical and problem-solving skills with excellent attention to detail.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Desirable Skills
PowerShell, AWS, MySQL, Grafana, ITIL knowledge
If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.
Contact – Alex Palmer
Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process
Salary description
£35000.00 - £41000.00 per year