Client Details
An evolving waste management business based in the East Midlands
Description
This Interim General Manager role is a high-impact interim leadership role in a business where service delivery, operational efficiency, customer experience and cost control directly influence profitability, growth and operational confidence. The postholder will have the opportunity to make a visible and measurable contribution by improving how the business operates day to day, strengthening management capability, reducing avoidable cost, improving fleet and driver productivity, and supporting safe, reliable, customer-focused and commercially sustainable service delivery delivered with excellence and integrity.
Key Accountabilities:
Lead the service delivery function with clear standards, ownership, accountability and pace.
Improve operational efficiency, service completion, route performance and fleet productivity.
Deliver focused OPEX reduction and continuous improvement activity across the division.
Coach and mentor a small team of direct reports, building capability, teamwork and a high-performance culture.
Strengthen customer service, service reliability and operational responsiveness, with a clear focus on excellence.
Own budget forecasting and support effective P&L management for the division.
Use KPIs, financial data, customer feedback and operational insight to drive action and track impact.
Plan and coordinate operational readiness for growth areas, contract mobilisation and peak-pressure events.
Improve the driver experience to support retention, engagement, productivity and Safety First behaviours.
Work collaboratively with fleet, sales, account management, customer service, compliance and support functions, demonstrating teamwork and integrity to improve outcomes.Profile
The successful Interim General Manager should have/be:
Proven GM-level or senior operational leadership experience in a fleet, logistics, transport, distribution or comparable high-volume operational environment.
Demonstrable track record of leading service-led, customer-focused commercial operations.
Experience leading managers and operational teams through change, performance improvement and day-to-day delivery pressure.
Strong commercial acumen, with the ability to connect operational performance to cost, margin, service and customer outcomes.
Confidence using operational systems, data, KPIs and reporting tools to identify issues, prioritise action and track improvement.
Experience managing budgets, forecasting, cost control or P&L performance.
Strong communication, influencing and relationship-building skills.
Ideally CPC qualification or equivalent transport management knowledge.
Available to start a new role on short notice.
Preferably experience of rerouting, fleet productivity improvement, OPEX efficiency projects or contract mobilisation.
Experience in waste, resource recovery, environmental services or another regulated service delivery environment preferred but not essential.Job Offer
The interim General Manager role offers a great package and benefits including:
A salary of c£80k plus benefits, or the equivalent day rate inside IR35.
An initial 6 month contract with potential for a permanent role.
Role based in the East Midlands, site based with some flexibility to work from home.
Opportunity to join a business with a genuinely people focused culture
Salary description
£75000.00 - £85000.00 per year