Location: Southamton
Shift Pattern: Any 5 days from 7
The Opportunity
Are you looking for a fast-paced operational role where no two days are the same? We're seeking a proactive and organised Courier Service Specialist to play a key role in supporting the smooth running of a busy final-mile delivery operation.
This is an excellent opportunity to join a growing business where you'll work closely with couriers and operational teams, helping to maintain service standards, resolve issues quickly, and ensure parcels reach customers efficiently and on time.
The Role
As a Courier Service Specialist, you will be responsible for supporting the day-to-day operation of a delivery unit, ensuring couriers are prepared, parcels are processed correctly, and operational challenges are resolved efficiently.
You'll act as a key point of contact for couriers, helping to maintain productivity, compliance, and service performance while contributing to a positive and customer-focused delivery operation.
Key Responsibilities
* Support the onboarding and integration of new couriers.
* Allocate work effectively to maximise operational efficiency.
* Monitor parcel scanning activity and courier readiness.
* Ensure operational processes and compliance standards are followed.
* Identify and resolve issues such as delayed departures, scanning discrepancies, and missing parcels.
* Escalate operational concerns through internal systems when required.
* Assist couriers with manifests, routing information, and day-to-day operational queries.
* Provide regular performance and operational feedback to management.
* Contribute to continuous improvement initiatives across the delivery operation.
About You
To be successful in this role, you'll ideally have:
* A full UK driving licence.
* Experience working within a fast-paced operational, logistics, or customer-focused environment.
* An understanding of courier or delivery operations (desirable).
* Strong organisational skills and attention to detail.
* Excellent communication and interpersonal abilities.
* A proactive approach to problem-solving and decision-making.
* The ability to prioritise workloads and remain calm under pressure.
* Confidence in identifying risks and escalating issues appropriately.
What's on Offer
* Competitive salary package.
* Opportunity to join a growing and successful organisation.
* Ongoing training and development.
* Career progression opportunities.
* Supportive and collaborative working environment.
* The chance to play a key role in delivering an excellent customer experience
Salary description
£27500.00 - £31800.00 per year