Service Advisor

SERVICE ADVISOR

Basic Salary: Up to £33,000 Including Bonus (DOE)

Hours: Monday to Friday 8:00am - 6:00pm | 1 in 3 Saturdays

Location: Norwich

Are you an experienced Service Advisor looking for your next opportunity within a busy, successful dealership?

Our client is seeking a motivated and customer-focused Service Advisor to join their growing aftersales team. This is a fantastic opportunity to join a professional and supportive business that genuinely values its staff and offers long-term career development within the automotive industry.

As the face of the service department, you'll play a key role in delivering an exceptional customer experience, ensuring every customer receives clear communication, expert advice and first-class service throughout their vehicle's journey.

What You'll Be Doing:

• Managing service and repair bookings efficiently and accurately
• Meeting and greeting customers and discussing their vehicle requirements
• Liaising closely with workshop technicians to monitor vehicle progress
• Keeping customers updated throughout the repair process
• Preparing estimates, invoices and service documentation
• Handling customer queries and resolving concerns professionally
• Identifying opportunities to upsell additional work, products and services
• Supporting workshop efficiency through effective diary and workload management
• Delivering outstanding customer service and maintaining high customer satisfaction levels

What We're Looking For:

• Previous experience as a Service Advisor within the motor trade
• Experience using Kerridge, Pinnacle, 1 Link or a similar Dealer Management System (DMS) would be advantageous
• Strong communication and customer service skills
• A professional and positive attitude
• Ability to work efficiently in a fast-paced dealership environment
• Strong organisational skills and attention to detail
• Confidence in upselling and customer retention activities
• Full UK Driving Licence

What's On Offer?

• Competitive salary package with bonus potential
• Stable, established employer
• Ongoing training and development opportunities
• Friendly and supportive team environment
• Excellent long-term career prospects within the automotive industry

If you're passionate about delivering exceptional customer service and are looking to take the next step in your automotive career, we'd love to hear from you.

AUTOMOTIVE SERVICE ADVISOR | AFTERSALES ADVISOR | CUSTOMER SERVICE ADVISOR | MOTOR TRADE | DEALERSHIP