Tunbridge Wells
12 Month FTC
£34-40K based on experience
Key Responsibilities
Manage a designated housing patch, delivering high-quality neighbourhood and tenancy management services.
Build positive relationships with residents, community groups, local authorities, and partner agencies.
Support residents to sustain successful tenancies and access appropriate services.
Lead on anti-social behaviour, nuisance, and community safety cases, working closely with relevant partners.
Conduct home visits, tenancy audits, estate inspections, and new tenancy sign-ups.
Identify and address environmental and estate management issues to maintain attractive neighbourhoods.
Investigate and resolve resident enquiries, complaints, and tenancy breaches effectively.
Collaborate with internal teams to deliver neighbourhood improvement initiatives and community projects.
Ensure compliance with housing legislation, policies, and regulatory standards.
Monitor performance and contribute to service improvements that enhance the resident experience.
About You
You will be a confident and approachable housing professional with excellent communication and relationship-building skills. You will have experience managing tenancies and neighbourhoods, resolving complex issues, and working in partnership with a range of stakeholders. Most importantly, you will be passionate about delivering outstanding customer service and creating communities where residents feel safe, supported, and proud to live
Salary description
£34890.00 - £40314.00 per year