Birmingham (Central Location)
Up to £30,000 p.a. +uncapped bonus (OTE c£33,000+)
Start date 13th July
* Do you thrive on turning challenging conversations into long-term customer relationships?
* Are you a confident communicator who enjoys influencing outcomes and delivering solutions?
* Would you like to join a growing organisation where your success is recognised and rewarded?
The Company:
We are excited to be working exclusively with our client, who is an ambitious, market-leading organisation experiencing an exciting period of growth and transformation. With a strong reputation for delivering exceptional customer experiences, they are investing heavily in their people, systems and future growth plans.
As part of a newly expanding retention team, they are seeking commercially minded Customer Retention Executives who are passionate about customer service and skilled at building lasting customer relationships.
Role & Responsibilities of the Customer Retention Executives:
* Take ownership of a portfolio of customer accounts, proactively identifying opportunities to strengthen engagement and maximise customer loyalty.
* Use a consultative approach to uncover customer needs, understand challenges and deliver commercially beneficial solutions.
* Manage inbound and outbound customer conversations, confidently influencing positive outcomes through effective communication.
* Work towards individual and team performance targets, contributing to overall business growth and customer retention objectives.
* Maintain accurate customer information and activity records to support effective account management and reporting.
* Partner with colleagues across multiple departments to ensure customers receive a seamless and positive experience.
* Identify recurring customer trends and feedback opportunities that can help improve service delivery and customer satisfaction.
About You as the Customer Retention Executives:
* Previous experience within customer retention, account retention, customer success, sales or a contact centre environment.
* Confident communicator with an excellent telephone manner and strong listening skills.
* Commercially aware with the ability to influence customer decisions positively.
* Proactive, resilient and motivated by achieving results.
* Able to manage multiple conversations and priorities in a fast-paced environment.
* Strong problem-solving skills with a customer-focused approach.
Additional Benefits:
* Uncapped bonus scheme with realistic earnings of £3,000+ per annum.
* Hybrid working available following successful completion of probation.
* Opportunity to join a growing business with genuine career progression opportunities.
* Supportive leadership team and collaborative culture.
* Ongoing training and development.
Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.
While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.
We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details
Salary description
£30000.00 - £30000.00 per year