Inbound Coordinator

As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you.

About the RoleAbout the Role

Inbound role in a busy sales office in Normanton with an element of returning customer calls.
Taking responsibility for all inbound calls while supporting two fellow inbound coordinators
Working in conjunction with 20 other sales team members based in the Wakefield/Rotherham sales office.
Providing site equipment for some of the largest construction projects in the UK.
Resolving customer queries.
Using extensive product knowledge to keep customers informed of our products/services.
Support colleagues who are working towards completing an apprenticeship. 

We would welcome applications for this Inbound Coordinator role from candidates with the following skills: sales, administration, sales executive, client support, cross-selling, telephony, inbound, outbound, order processing, IT literate, presentation, Internal Sales Executive, B2B, and construction.

Benefits
25 days holiday, plus statutory holidays.
Inclusion in a profit share scheme.
An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available).
Death-in-Service benefit of 2 x salary.
Healthcare cash plan.
MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few.
Christmas Bonus Payment (Discretionary).

Requirements

The ideal candidate for this Inbound Coordinator role:

Previous experience dealing with customers over the phone and via alternate modes of communication
Ability to communicate and work well with other team members and delegate in a small team environment
The confidence to resolve complicated customer queries
Demonstrable experience in meeting service levels
Experience in roles involving but not limited to – retention, inbound customer contact & direct sales.
Excellent organisational skills with a high degree of accuracy when dealing with costings
Ability to prioritise workloads