Exeter, Devon | £33,575 per annum | Full-Time, Permanent
Automotive Service Advisor | Dealership Service Advisor | Workshop Controller
About the Role
We are looking for an experienced Service Advisor, Automotive Service Advisor, or Motor Trade Customer Service professional to join our busy workshop team in Exeter. This is a customer-facing Service Receptionist or Aftersales Advisor role at the heart of our operation, where your ability to communicate clearly, manage the workshop diary, and keep customers informed will directly shape the experience we deliver.
Offering a salary of £33,575, a rotating shift pattern, and a supportive team environment, this is a fantastic opportunity for an ambitious Vehicle Service Advisor or Dealership Service Advisor based in or around Exeter, Taunton, Tiverton, Newton Abbot, or Exmouth looking to develop your Motor Industry career.
About You
You are a confident, customer-focused professional with a background in Motor Trade. You may be a Service Advisor, Workshop Receptionist, Aftersales Advisor, Service Controller, or Customer Service professional in the automotive sector. Your motor industry experience includes:
Previous experience as a Service Advisor, Automotive Service Advisor, or Motor Trade customer service professional
Excellent communication skills - calm, professional, and reassuring under pressure
Strong organisational skills managing workshop loading and Service Booking systems
Confidence explaining technical repairs to customers in plain language
Experience as a Workshop Controller, Service Controller, or Dealership Service Advisor
Ability to upsell service contracts and aftersales products professionally
A team-oriented attitude and drive to deliver outstanding customer satisfaction in a busy automotive workshop
Key Responsibilities
As our Service Advisor in Exeter, your responsibilities include managing customer interactions, workshop loading, and Service Booking operations:
Accurately capturing customer details and vehicle faults as a Service Receptionist or Aftersales Advisor
Taking telephone bookings and managing Workshop Controller duties for workshop capacity
Managing Service Booking efficiency to maximise workshop loading at all times
Raising job cards and ensuring compliant documentation as part of Dealership Service operations
Keeping customers updated throughout the repair process as a professional Service Advisor
Handing over completed vehicles and explaining repairs as part of customer service in Motor Trade
Monitoring repair progress and communicating delays proactively as a Service Controller
Actively promoting aftersales products and service contracts in your Automotive Service Advisor role
Arranging MOT and vehicle inspection schedules
Providing warranty and service requirement advice
Processing customer payments accurately
Maintaining the customer database
Working Hours
This role operates on a weekly rotating shift pattern:
Early shift: Monday to Friday, 07:00 - 16:00
Late shift: Monday to Friday, 09:00 - 18:00
1 in 3 Saturdays: 08:00 - 13:00 (included in salary)
Salary and Benefits
£33,575 per annum - inclusive of Saturday rotation
Weekly rotating shift pattern - no permanent late shifts
Company pension scheme
Free on-site parking
Supportive team environment with real career development opportunities
Who Should Apply
Ideal candidates include experienced Service Advisors, Automotive Service Advisors, Workshop Receptionists, Aftersales Advisors, or Service Controllers from the Motor Trade industry. Whether you're a Dealership Service Advisor, Vehicle Service Advisor, Parts and Service Advisor, or Service Receptionist, we want to hear from you.
If you work at a franchised dealership, independent garage, commercial vehicle workshop, or fast-fit centre in Exeter, Taunton, Tiverton, Newton Abbot, Exmouth, Sidmouth, or Crediton - or you're a Motor Trade professional looking for a new automotive service opportunity - apply now. We need motivated, customer-focused Service Booking professionals and Workshop Controllers.
How to Apply
Click 'Apply Now' and upload your CV. Interviews are being arranged immediately. This is a great opportunity to join a respected, busy workshop in Exeter - don't miss out.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates.
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INDHGV
Salary description
£33575.00 - £33575.00 per year